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Returns

If you are not satisfied with an item, you can request a return using the form below. Returns must be requested within 14 days after receiving the goods.

Return conditions

  • Items must be unused and unworn.
  • Clothing must not have been washed or worn.
  • Products should be returned in their original packaging whenever possible.
  • Please keep all documents related to your order and delivery.

Return shipping & refunds

Return shipping costs are covered by us.

After reviewing your request, you will receive a return shipping label (DPD or DHL) allowing you to return the goods free of charge.

Refunds are processed after the returned goods have been received and inspected.

  • Payments made via PayPal will be refunded to the PayPal account used for the purchase.
  • Other payment methods will be refunded according to the original payment method.
  • Orders paid using a voucher will be refunded with a new voucher code.

You will receive a confirmation of the refund by email.

How the return process works

  1. Complete the return form below.
  2. Within 2–3 business days, you will receive an email with all return instructions.
  3. You will also receive a return label and, if required, a return slip that must be included in the package.

Important note

Please do not return goods without prior confirmation.

After reviewing your return request, we will send you all necessary instructions for the return process.

Damaged or incorrect items

If an item arrived damaged or you received the wrong product, please indicate this in the form. Our team will then contact you.

Start a return request

Please use the form below to request your return.

Our support team usually responds within 2–3 business days.

Back

Returns

If you are not satisfied with an item, you can request a return using the form below. Returns must be requested within 14 days after receiving the goods.

Return conditions

  • Items must be unused and unworn.
  • Clothing must not have been washed or worn.
  • Products should be returned in their original packaging whenever possible.
  • Please keep all documents related to your order and delivery.

Return shipping & refunds

Return shipping costs are covered by us.

After reviewing your request, you will receive a return shipping label (DPD or DHL) allowing you to return the goods free of charge.

Refunds are processed after the returned goods have been received and inspected.

  • Payments made via PayPal will be refunded to the PayPal account used for the purchase.
  • Other payment methods will be refunded according to the original payment method.
  • Orders paid using a voucher will be refunded with a new voucher code.

You will receive a confirmation of the refund by email.

How the return process works

  1. Complete the return form below.
  2. Within 2–3 business days, you will receive an email with all return instructions.
  3. You will also receive a return label and, if required, a return slip that must be included in the package.

Important note

Please do not return goods without prior confirmation.

After reviewing your return request, we will send you all necessary instructions for the return process.

Damaged or incorrect items

If an item arrived damaged or you received the wrong product, please indicate this in the form. Our team will then contact you.

Start a return request

Please use the form below to request your return.

Our support team usually responds within 2–3 business days.