Frequently Asked Questions

A size table is available directly in the product description for all apparel items. This helps you choose the correct size.

Yes. After completing your order you will receive an order confirmation by email. The invoice will also be sent to you by email afterwards.

Once an order has been placed, it can no longer be changed directly in the shop. Please contact our support team using the contact form if you need assistance.

Yes. For larger order quantities, for example for events or marketing activities, please contact us using the contact form. We will be happy to check availability and support you with the order.

Some older vouchers from the previous fanshop system are no longer technically valid in the new shop. Please send us the old voucher code using the contact form. We will review it and issue a new working voucher code.

Shipping costs depend on the destination country and the selected shipping method.

• DPD shipping has fixed rates per country.
• DHL Express shipping is calculated based on destination country and shipment weight.

The final shipping costs are displayed during checkout.

Delivery time depends on the destination country and the selected shipping method. The estimated delivery time is shown during checkout.

Yes. During checkout you can enter a different delivery address. This allows you to ship an order directly to another person or another location.

Yes. Items can be returned as long as they are unused, unworn and in their original packaging. All details about the process can be found on our Returns page.

Please contact us using the contact form and briefly describe the damage. Our support team will then get back to you and, if necessary, request photos of the item and packaging by email.